Question 1

My stream is buffering, what should I do?

Accepted Answer

Check your internet speed, restart your router, move closer to WiFi, close other apps, or lower stream quality.

Question 2

Channels are not loading

Accepted Answer

Check your internet connection, restart the app, clear cache, or try re-entering your credentials.

Question 3

App keeps crashing

Accepted Answer

Force stop the app, clear cache and data, reinstall, or try a different player.

Question 4

Audio and video are out of sync

Accepted Answer

Pause and resume, switch quality, restart app, or adjust audio delay settings.

Question 5

How do I change my MAC address?

Accepted Answer

Contact support with your order number and new MAC address. We'll update your subscription.

Troubleshooting - Frequently Asked Questions

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